Our Policies

At Laundry Spa, we strive to provide a calm, reliable, and high-quality laundry experience. Please review our policies before booking.

Scheduling & Appointments

  • Laundry Spa operates by appointment only.

  • Pickup, delivery and in-home services are scheduled in advance.

  • Missed or late appointments may require rescheduling.

Pickup & Delivery

  • We currently serve all of Cullman County.

  • There will be a $10 delivery fee for locations outside a 15-mile radius of our location.

Turnaround Time

  • Standard laundry turnaround time is 48 hours

  • Express or same-day service may be available for a $10 fee.

Pricing & Payment

  • Drop off service: $1.75 per lb

  • Pickup & Delivery service: $2.50 per lb

  • $20 order minimum

  • Payment is due before delivery or service completion.

  • We currently accept PayPal, Cash App, Venmo, or Cash

Laundry Care

  • Clothes are washed, dried and neatly folded.

  • Each customer’s laundry is washed separately and machines are sanitized between customers.

  • Special detergent requests must be provided by the customer.

  • Hanging service is available upon request with provided hangers or a $5 hanger fee will apply.

Closet Organization

  • $50 per room

  • Larger or heavily cluttered spaces may require additional time and cost (discussed before starting)

  • Laundry Spa does not remove or dispose of personal items without client approval.

  • We are not responsible for items discarded or donated at the clients request.

  • Recordings of space will be taken before and after if client is not present for service.

Customer Responsibility

  • Please check all pockets before pickup

  • Laundry Spa is not responsible for damage caused by items left in pockets.

  • We are not responsible for damage due to manufacturer defects, normal wear, or inaccurate care labels.

  • Heavy pet hair may incur a $5 additional fee.

  • Laundry Spa reserves the right to decline service of heavily soiled or hazardous clothing or spaces.

Our Promise

Every order and service is handled with care, calm attention, and consistency. We treat your home and laundry like its our own - because peace of mind matters.

Schedule an appointment